The Hexagon Access Info ♿

We at The Hexagon are committed to making our building as accessible and welcoming for all as we can. 

Disabled Access

  • A wheelchair user's essential companion is admitted free to all venues. To enhance your safety and comfort we require patrons in wheelchairs to book a designated wheelchair space, which can only be booked over the phone or in person at the Box Office. Please note that the spaces are designed for standard size wheelchairs, if you have a larger size wheelchair please advise when booking.
  • There are limited parking spaces available to blue badge holders at the front of the building on the lower level next to the Stage Door.
  • A lift is available between the upper and lower foyers, please note however that Balcony seating can only be accessed via the stairs.  Patrons with limited mobility are advised to book seats in the Arena or Stalls on the lower level.
  • Please inform the Box Office when booking if you require level access or have limited mobility as seats are available for this purpose. We also have a wheelchair available for use on site.
  • Our disabled toilet is located in the Lower Foyer opposite the Stalls Bar.
  • If you would like a large print brochure please email the Box Office or call 0118 960 6060.

Assistance/Guide Dogs

  • We welcome registered assistance and guide dogs. Please mention at the time of booking if you would like to keep your dog in the auditorium with you. Alternatively our Front of House team would be more than happy to look after your guide dog for the duration of the performance.

Hearing Headsets and Enhancements

  • An infa-red sound enhancement system is available for use with or without a hearing aid, please reserve sets at the time of booking. These can be collected from the Box Office prior to the event. Please note that a small deposit is required upon collection.

Relaxed Performances

  • Relaxed performances are open to everyone, but the production and environment has been specifically designed to welcome people who will benefit from a more relaxed performance environment, including families with young children, people with an Autism Spectrum Condition, sensory and communication disorders, or a learning disability.  The performances may be adapted in a number of ways in order to reduce anxiety and ensure a safe and enjoyable live theatre experience.  There is a relaxed attitude to noise (voluntary and involuntary), the lights in the auditorium remain on low throughout the show, sudden loud noises are softened and audience members are free to leave and re-enter the auditorium at any point.   We also have additional staff on hand to assist with seating and access around the Theatre and a space is available in the foyers for audience members who would like a quiet space before and during the performance.  
  • A Visual Story for those visiting The Hexagon is available to view or download here.  Familiarisation visits for those for whom new venues can cause anxiety are available under arrangement by contacting  Hexagon.boxoffice@reading.gov.uk
  • These shows are for anyone and we encourage anyone who wishes to discuss their requirements further to contact us.

Signed Perfomances

  • Signed performances are for the benefit of patrons who use sign language. Trained British Signed Language (BSL) interpreters usually stand to one side of the stage and interpret the script used by the performers at the same time as it is being performed.  Please let the box office know if you require this service when booking so that they can confirm the position of the interpreter on stage and advise on the best seats for viewing the performance.  

Audio Described Performances 

  • Audio description in a theatre is a live verbal commentary providing information on the visual elements of a production as it unfolds. It describes action that is essential to an understanding of the play’s story, as well as other visual information such as the style and design of a production, facial expressions, and visual jokes that a blind or visually impaired member of the audience might otherwise miss. The description is delivered in-between the dialogue of a performance and is picked up by the audience member wearing a special lightweight headset which is easy to use.   A limited number of headsets are available and can be booked in advance with your tickets and collected from the box office on arrival.
  • Additional touch tours are also available on selected shows to help familiarise blind and visually impaired theatre -goers with characters, sets and costumes and provide extra detail to allow patrons to fully engage with the production .  Touch tours usually last approximately 30 minutes and take place an hour before the show.   Places are strictly limited and must be booked in advance.  

For more information on access please email the Box Office or call 0118 960 6060.